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Privacy policy

Last updated: 27th October 2026

1. Who we are

This website, www.MedCommas.com, is operated by Julia Davies Ltd, trading as MedCommas ("we", "us", "our"), a company registered in England and Wales under number 13195694, with our address at Worthing, West Sussex, UK. We are the "data controller" for the personal information described in this policy.

You can contact us about privacy matters using the Contact page. 

2. The information we collect

Depending on how you use the site, we may collect:

  • Information you give us: your name, email address, order details, payment details, if relevant, and the contents of any message you send through our contact form or by email.

  • Information collected automatically: your IP address, browser type and version, device type, operating system, pages visited, time spent on pages, and the website you came from.

  • Cookie and similar technology data: see our Cookies policy.

We do not knowingly collect "special category" data (such as health, ethnicity or religious beliefs) and ask that you do not send it to us.

3. How and why we use your information

Under UK data protection law we must have a lawful basis for using your personal information. Ours are:

Responding to your enquiries and messages

Legitimate interests (i.e. running our business and help people who contact us)

Providing products or services you have requested [if applicable]

Performance of a contract

Sending marketing emails or newsletters

Keeping records for tax, accounting and other legal duties

Analysing how the site is used so we can improve it

Consent (for analytics cookies) 

Keeping the site secure and preventing fraud or misuse

4. Who we share your information with

We do not sell your personal information. We share it only where necessary with:

  • Service providers who help us run the site and our business, such as web hosting, email or newsletter services, analytics, and payment processors. They may only use your data to provide services to us.

  • Professional advisers such as accountants, lawyers and insurers.

  • Authorities such as HMRC, the police or courts, where we are legally required to.

5. How long we keep your information

We keep personal information only as long as we need it for the purpose it was collected:

  • Enquiries and correspondence: 5 years after our last contact

  • Customer and order records: 6 years, to meet tax and accounting obligations

  • Newsletter subscriptions: until you unsubscribe

  • Analytics data: 2 years

After this, we delete or anonymise it.

6. Your rights

Under UK data protection law you have the right to:

  • Be informed about how we use your data (this policy)

  • Access a copy of the personal information we hold about you

  • Rectify information that is inaccurate or incomplete

  • Erase your information in certain circumstances

  • Restrict how we use your information in certain circumstances

  • Object to us using your information based on legitimate interests, and to direct marketing at any time

  • Data portability, meaning to receive your information in a portable format in certain circumstances

  • Withdraw consent at any time where we rely on it, without affecting earlier processing

To use any of these rights, contact us using our contact form. We will normally respond within one month. We may need to verify your identity first. There is usually no charge.

7. Complaints

If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator, at ico.org.uk or on 0303 123 1113.

8. Security

We use appropriate technical and organisational measures to protect your information. The security of Your Personal Data is important to us, but remember that no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, no online service can be completely secure, so we cannot guarantee absolute security. 

9. Children

This website is not aimed at children under 18 years, and we do not knowingly collect their personal information. If you believe a child has given us their data, please contact us and we will delete it.

10. Links to other websites

Our site may link to third-party websites. We are not responsible for their privacy practices, so please read their policies before sharing any information.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the "last updated" date at the top. 

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